Term archive for "Twitter"

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The Human Touch Matters: What NPR’s Twitter Experiment Means for Small Business

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Automation can be a beautiful thing for the small business owners. When it’s possible for technology to take over time-consuming, repetitive tasks, personnel are freed up to devote their time and attention to more profitable endeavors. But can every task be automated? National Public Radio (NPR) took a look at the value of the human… Continue Reading »

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Are You Listening To Your Customers on Social Media?

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Home Depot is interesting right now. While most retailers do the lion’s share of their selling in the period between Thanksgiving and Christmas, Home Depot’s just about to be busier than ever. Why? Because they’ve been listening to their customers, especially on social media. The brand follows and interacts with 33,800 people on Twitter, and… Continue Reading »

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Social Media: More Like Broadcast TV Than You Might Think

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Do you remember when there were just 3 major TV channels – ABC, NBC & CBS? I don’t. Like many of you, I grew up with cable. We were among the first generations to enjoy Nickelodeon, MTV, and VH1 as a fundamental part of our childhood. As I got a little older, I remember being… Continue Reading »

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Social Media Round-Up: 2013 Edition

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This year brought with it countless changes around the web and social media was no exception. We reported on the updates across all social platforms as they occurred and now we’re taking a look back at the top social media advancements of 2013. Facebook Facebook certainly leads the pack in terms of updates to their… Continue Reading »