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eBay Security Breach Creates Issues for Small Business Owners

eBay Security Breach Creates Issues for Small Business Owners

If you’re one of eBay’s 112 million customers, later today, you’ll likely receive an email asking you to change your password. That’s because the auction site has been hit with a massive security breach. The breach, which occurred between late February and early March, involved unauthorized users gaining access to a database which contained encrypted user passwords. These passwords could, upon reaching the wider internet, easily be unencrypted, giving unauthorized users access to your eBay account.

If you are a small business owner who conducts business on eBay, changing your password regularly should be part of your standard operating procedure. Ideally, you’ll be altering your password at least quarterly. Make sure you change your password now.

Additionally, as the full magnitude of this breach has yet to be determined, you’ll want to have some policies and procedures in place to confirm that purchases are actually being made by authorized users. This can be as simple as an automated email to confirm all purchases are authorized, sent to the buyer’s email on record. The time spent protecting your interests now can head off any potentially expensive headaches further down the road.

If you’re not conducting any business on eBay, their misfortune can still provide a valuable lesson for you. Customer database security needs to be a top priority for all organizations. What protocols or internal controls do you have in place to make sure your customers’ information is safe? This breach is a good reminder to review the protections you are currently using and make sure they are adequate.

Data security is an issue that is not going to go away.

For further information, you may want to review this article I wrote for Bank of America, “The Six Data Protection Best Practices You Need to Know.”

If you need help making sure your website is secure and your customers’ data is always protected, give us a call. Our team of world class web developers will help you do what you need to do to make sure you can sleep easy at night, knowing you’ve done what you need to do to protect your company’s interests.

One last thing: go change your eBay password!

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Creative Director/Senior Designer

Tom DiGrazia

With over a decade and a half of professional design experience, Tom brings his knowledge of design principles and focus on user experience to every aspect of his contribution to TTG. Paying special attention to each client’s brand, personalized needs and individual interests, he strives to create compelling concepts utilizing intuitive and highly-refined design solutions. In addition to traditional and digital design work and oversight at TTG, Tom also boasts a wide portfolio of web development projects with the company, allowing him to stretch his CSS and HTML skills across multiple platforms and disciplines. He feels that being a designer in the digital landscape of websites, eCommerce solutions, email marketing platforms and social media, it is important to understand the code that goes into these areas as it assists his ability to tailor designs specifically targeted to achieve the best end result and further builds understanding and communication with backend development teams.

In his off hours, Tom is an avid pop culture enthusiast, staying up to date on the latest shows, films, comics and games. He can also typically be found taking part in a whole host of artistic activities that help him further stretch his creative legs. Regardless of the activity, Tom is always accompanied by his dog, Eli, and his cat, Tib.

Design, Photography, Illustration, Digital Imagery Manipulation, Wesbite Development

Photoshop, Illustrator, InDesign, Lightroom, HTML/CSS, Wordpress


Courtney Dumont

As Senior Marketing Strategist & Analyst at Technology Therapy Group, Courtney is energized by the ability to flex both her left and right brain daily. Courtney discovered her passion for Marketing at Bryant University, where she spearheaded research on students’ perceptions of Social Media Marketing for her Honors Capstone Project. After graduating Bryant in 2012, she joined the Technology Therapy team, where she’s honed her skills in social media, search and social advertising, email marketing, SEO, and more.

Since joining the team, Courtney has created digital marketing strategies and managed campaigns for clients across the country, ranging from plastic surgery centers, to jewelry stores, to construction companies. With a cohesive, cross-channel approach and a focus on data-driven decision making, she has increased their leads by up to 217%. But Courtney doesn’t leave her zeal for social media at the office; she also runs a local foodie Instagram account with her husband to document their meals across Rhode Island and beyond. Check them out: @hoppilyfed.

Marketing Strategy, Data Analysis, Google Ads, Facebook Ads, Social Media

Google Analytics, Google Ads, Facebook Ads, Facebook Creator Studio, Instagram, Klaviyo, Mailchimp, Emma Mail, Google Data Studio, WordPress, YouTube, LinkedIn, Facebook, Microsoft Office