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Facebook Changes of 2012: Likes and Dislikes

Facebook Changes of 2012: Likes and Dislikes

January isn’t even over yet and Facebook has already introduced two major changes that impact businesses: Cover photo text limits and Graph Search. In the spirit of these alterations, let’s take a look back at the changes we loved and those we were not so found of in 2012.

Changes We Loved
  • Timeline

    Many users resisted the timeline format on their personal profiles; however, business pages had no choice but to adopt this new format. But we here at TTG love this layout and we showed our client’s how to love it too! It makes Facebook posts more organized and visually friendly – an important feature in our visual marketing culture.

  • Cover Photos

    Cover photos give brands a chance to catch the user’s eye and show their personality. Even though Facebook recently reduced the amount of text allowed within the Cover Photos, we still love the visual appeal they bring to the page.

  • Private Messages to Pages

    This option allows individuals to reach out to brands privately, avoiding some possibly embarrassing situations. Brands can also choose to shut this feature off if they don’t check this area frequently. However, we recommend you keep it turned on. Customers are more likely to message you with opinions privately hoping for a resolution and if this feature is turned off you are asking for public comments both positive and negative.

  • Scheduled Posts

    Scheduling posts is a no brainer for busy business owners. Sit down for 15 to 30 minutes on a Monday and you won’t have to worry about Facebook posts all week! It is also a great way to review the messaging in one place and double check your work.

  • Page Insights

    This area shows you the frequency of your posts, the reach of your posts, and the number of people talking about your business. Any feature that helps you measure the impact of your social media efforts get a thumbs up from us!

  • Pinned and Highlighted Posts

    The first feature allows you to pin a post to the top of your timeline, even if it is not the most recent, allowing you to emphasize specials, exciting news, and other important posts. The second tool lets you highlight a post so that it will span both columns of the timeline. This is perfect for wide photos, again making Facebook more conducive to visual marketing.

  • Adjustable Permissions Levels for Administrators

    By choosing Admin Roles in the editing menu, page owners may now designate page Managers, Content Creators, Moderators, Advisers and Insights Analysts. By choosing the appropriate role, you can limit each administrator’s abilities.

Changes We Could Do Without
  • Monetizing Pages

    Facebook now puts emphasis on – i.e. gives greater reach to – paid promoted posts and downplays regular posts. We saw a huge drop in our clients’ reach if they weren’t promoting posts. We have since adjusted their strategies to included promoted posts to maintain reach, but this is still a huge shortcoming for businesses that were using Facebook as a free marketing tool.

  • Decreased Word Count for Facebook Ads

    Early in 2012, Facebook decreased the Ad length from 135 characters to 90 characters. Needless to say, getting your message across is a whole lot easier when you have a few more characters in which to do it.

  • Facebook’s IPO

    Critics say that going public has led to the monetization of Facebook. The various scandals surrounding the IPO, in particular the rumor that they purposely gave untrue information to some investors, hurt Facebook’s reputation and made investors skeptical of tech investments as a whole.

  • Offers

    To be honest, Offers are really a mixed bag. The concept of being able to feature a promotion on your company’s Facebook page is great. However, only businesses with 400 or more likes may participate in Facebook Offers. Furthermore, we personally haven’t seen much success with offers for our clients. They are often claimed on Facebook, but never redeemed at the storefront.

These were just some of the Facebook changes that we loved – and wished we could avoid – in 2012. Stay tuned to learn what Facebook has in store for 2013!

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Creative Director/Senior Designer

Tom DiGrazia

With over a decade and a half of professional design experience, Tom brings his knowledge of design principles and focus on user experience to every aspect of his contribution to TTG. Paying special attention to each client’s brand, personalized needs and individual interests, he strives to create compelling concepts utilizing intuitive and highly-refined design solutions. In addition to traditional and digital design work and oversight at TTG, Tom also boasts a wide portfolio of web development projects with the company, allowing him to stretch his CSS and HTML skills across multiple platforms and disciplines. He feels that being a designer in the digital landscape of websites, eCommerce solutions, email marketing platforms and social media, it is important to understand the code that goes into these areas as it assists his ability to tailor designs specifically targeted to achieve the best end result and further builds understanding and communication with backend development teams.

In his off hours, Tom is an avid pop culture enthusiast, staying up to date on the latest shows, films, comics and games. He can also typically be found taking part in a whole host of artistic activities that help him further stretch his creative legs. Regardless of the activity, Tom is always accompanied by his dog, Eli, and his cat, Tib.

Design, Photography, Illustration, Digital Imagery Manipulation, Wesbite Development

Photoshop, Illustrator, InDesign, Lightroom, HTML/CSS, Wordpress


Courtney Dumont

As Senior Marketing Strategist & Analyst at Technology Therapy Group, Courtney is energized by the ability to flex both her left and right brain daily. Courtney discovered her passion for Marketing at Bryant University, where she spearheaded research on students’ perceptions of Social Media Marketing for her Honors Capstone Project. After graduating Bryant in 2012, she joined the Technology Therapy team, where she’s honed her skills in social media, search and social advertising, email marketing, SEO, and more.

Since joining the team, Courtney has created digital marketing strategies and managed campaigns for clients across the country, ranging from plastic surgery centers, to jewelry stores, to construction companies. With a cohesive, cross-channel approach and a focus on data-driven decision making, she has increased their leads by up to 217%. But Courtney doesn’t leave her zeal for social media at the office; she also runs a local foodie Instagram account with her husband to document their meals across Rhode Island and beyond. Check them out: @hoppilyfed.

Marketing Strategy, Data Analysis, Google Ads, Facebook Ads, Social Media

Google Analytics, Google Ads, Facebook Ads, Facebook Creator Studio, Instagram, Klaviyo, Mailchimp, Emma Mail, Google Data Studio, WordPress, YouTube, LinkedIn, Facebook, Microsoft Office