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Zero Stars, Do Not Recommend: Managing Negative Reviews Online

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Key Takeaways:
  • Understanding the anatomy of a review response
  • Evaluate when to respond and when to ignore
  • Discuss the various types of false reviews and actions that can be taken
  • Consider the impacts of acting on emotions when crafting reviews

Zero Stars, Do Not Recommend: Managing Negative Reviews Online

Reputation management for the practice is a necessary evil. Negative reviews happen and create a lot of harmful emotional noise that you must sit through during your already busy day. We will look at practical ways to triage your review management and handle different types of negative reviews online. We help you embrace your inner “wet blanket” when dealing with dumpster fire reviews online. The last thing you want to do is pour gasoline on a fire.

Live Attendees’ Reviews:

“This was a great presentation. Information is good for everyday life. For people and business owners. Think before you react”

Karen V.
Dutchess County, NY

“Great webinar! I’m walking away with a better understanding of how to take care of negative feedback and reviews which is something that I never knew that I could manage at all.”

Anonymous

“Presentation was perfectly paced with great examples and expert guidance.”

RaeAnn R.
Lindenhurst, NY

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Creative Director/Senior Designer

Tom DiGrazia

With over a decade and a half of professional design experience, Tom brings his knowledge of design principles and focus on user experience to every aspect of his contribution to TTG. Paying special attention to each client’s brand, personalized needs and individual interests, he strives to create compelling concepts utilizing intuitive and highly-refined design solutions. In addition to traditional and digital design work and oversight at TTG, Tom also boasts a wide portfolio of web development projects with the company, allowing him to stretch his CSS and HTML skills across multiple platforms and disciplines. He feels that being a designer in the digital landscape of websites, eCommerce solutions, email marketing platforms and social media, it is important to understand the code that goes into these areas as it assists his ability to tailor designs specifically targeted to achieve the best end result and further builds understanding and communication with backend development teams.

In his off hours, Tom is an avid pop culture enthusiast, staying up to date on the latest shows, films, comics and games. He can also typically be found taking part in a whole host of artistic activities that help him further stretch his creative legs. Regardless of the activity, Tom is always accompanied by his dog, Eli, and his cat, Tib.

Specialties:
Design, Photography, Illustration, Digital Imagery Manipulation, Wesbite Development

Platforms/Tools:
Photoshop, Illustrator, InDesign, Lightroom, HTML/CSS, Wordpress

Analyst/Strategist

Courtney Dumont

As Senior Marketing Strategist & Analyst at Technology Therapy Group, Courtney is energized by the ability to flex both her left and right brain daily. Courtney discovered her passion for Marketing at Bryant University, where she spearheaded research on students’ perceptions of Social Media Marketing for her Honors Capstone Project. After graduating Bryant in 2012, she joined the Technology Therapy team, where she’s honed her skills in social media, search and social advertising, email marketing, SEO, and more.

Since joining the team, Courtney has created digital marketing strategies and managed campaigns for clients across the country, ranging from plastic surgery centers, to jewelry stores, to construction companies. With a cohesive, cross-channel approach and a focus on data-driven decision making, she has increased their leads by up to 217%. But Courtney doesn’t leave her zeal for social media at the office; she also runs a local foodie Instagram account with her husband to document their meals across Rhode Island and beyond. Check them out: @hoppilyfed.

Specialties:
Marketing Strategy, Data Analysis, Google Ads, Facebook Ads, Social Media

Platforms/Tools:
Google Analytics, Google Ads, Facebook Ads, Facebook Creator Studio, Instagram, Klaviyo, Mailchimp, Emma Mail, Google Data Studio, WordPress, YouTube, LinkedIn, Facebook, Microsoft Office