Term archive for "Customer Data"

Every Step in the Customer Journey Matters

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The customer journey is the process by which people become aware of your business, decide to deal with you, and eventually encourage others to do the same. There are five phases in the customer journey: discovery, education, trust, conversion, and advocacy. Business owners sometimes prioritize the discovery and conversion portion of the customer journey, but… Continue Reading »

Augmented Reality is Going to Transform Retail as We Know It

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For a long time, the conversation in retail has centered on creating digital experiences that match the face-to-face experience shoppers expect in brick and mortar stores. Augmented reality is very exciting martech because it makes it possible to provide shoppers with an experience previously unavailable in any setting. For example, consider couch shopping. Anyone who… Continue Reading »

Personalization = The Combination of Data Science & Human Judgement

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Have subscription boxes had their moment in the sun? You might be inclined to think so – after all, Hitwise reports that September’s overall traffic in that space has dropped 3% compared to a year ago, with meal preparation kits like Blue Apron taking the biggest hit. But there’s one subscription box brand that’s doing… Continue Reading »