Term archive for "Customer Service"

How Do Your Customers Really Want You To Contact Them?

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MarketingSherpa has just released their latest research, which states that 60% of all customers prefer to receive updates and promotions via email. When given the option, customers prefer to set email frequency; giving the choice to receive emails daily, weekly, or monthly makes a significant difference in sign-up rates. Direct mail came in a customer’s… Continue Reading »

Messaging Apps: The Next Frontier in Customer Service

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Messaging apps, such as WhatsApp, Snapchat, Kik, and Facebook’s Messenger, play a huge role in how people communicate with each other. 800 million people use WhatsApp each month, with Facebook’s Messenger, QQ Mobile, and WeChat following closely on their heels. Skype, Snapchat and Kik don’t have quite the volume of users, until you delve down… Continue Reading »

A festive holiday gift box surrounded by ornaments and an illustrated cycle depicting the many fronts a business has to a consumer.

The Multi-Channel Customer Service Holiday Checklist

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The holiday shopping season is in full swing. It’s important to make sure that you’re doing everything you can to provide your customers with a superior shopping experience. A big part of that equation is customer service. Unlike the Olden Days, when customers would be forced to patiently line up at a Customer Service desk… Continue Reading »

The Essential Customer Service Information That Belongs On Your Website

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All small business owners have one thing in common. We want our customers to have absolutely excellent experiences. That hinges on everything going perfectly – merchandise that doesn’t disappoint, superior customer service, packaging and shipping that’s nothing less than stellar. Unfortunately, things don’t always go perfectly. Sometimes customers get disappointed. Something goes wrong, and they… Continue Reading »