Term archive for "Customer Service"

Crowd Rules Review: Debt


So far, the second episode of Crowd Rules (the one that aired Tuesday, March 21st, 9 pm EST) has been my favorite. That’s because I was lucky enough to attend the original taping and see the show live. The question I got to ask was unfortunately cut from the episode –Tweet me @techTherapist if you… Continue Reading »

At Your Service: Using Social Media for Customer Service


The rationale many businesses give for resisting the social media movement is that word of mouth and other traditional forms of marketing have been working for them. The excuse we hear is “we do not need social media to drum up new business.” However, many companies are missing a critical point: social media is not… Continue Reading »