Term archive for "Live Chat"

David Yurman has joined the growing legions of luxury brands using chatbots for sales and customer service. This holiday season is the first year David Yurman has used the Facebook Messenger Gifting Bot. The bot helps shoppers find the perfect gift – for him, her, or themselves – filtered by category, metal and price. Once… Continue Reading »

When I talk to our clients – especially those in the luxury retail space – about live chat, I get really excited. I can’t help it. Live chat is one way to provide what customers value most: high touch, personal service in a digital environment. Using live chat, business owners can provide the type of… Continue Reading »