Term archive for "Small Business Advice"

What Does Common Sense Mean? It Depends Who You Ask

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Recently, there was a pretty major ice storm in the Midwest. A jewelry store owner there was surprised when she received a text message from one of her customers, asking if the store was open and if they’d be able to pick up her special order as planned. The owner answered the text, affirming that… Continue Reading »

Butterflies Don’t Need Teeth

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How Your Company’s Maturity Determines Your Messaging Needs Caterpillars are voracious creatures. They’re always eating. Some caterpillars are extremely picky and will dine on only one type of leaf, while others chow down on every bit of greenery they can. For their size, caterpillars have some of the hardest working teeth in the world. Butterflies… Continue Reading »

Imagine How Instant Video Can Change Customer Service

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Last month, Facebook added Instant Video capabilities to their Messenger app. It’s exactly what you’d expect: you can broadcast live video specifically to the person you’re messaging. It’s very similar to Skype, which is one of Facebook’s biggest competitors in the messaging space. Retailers and other business owners should be thinking about the role instant… Continue Reading »

Are You Sure You Know Who Your Customer Is?

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Harvard Business Review just ran a very good article on social listening– the process of monitoring ongoing social media conversations about your brand to discover what the public really thinks – and it includes an interesting discussion that centers on knowing who your customer is. A company that sold mouthwash devoted themselves to listening to… Continue Reading »