The Strategic Value of Gratitude: How “Thank You” Drives Revenue in Retail
Gratitude is not a soft skill in retail; it’s a revenue driver. When independent retailers compete against algorithm-driven platforms and one-click checkout experiences, the ability to make customers feel genuinely appreciated becomes a measurable business advantage. According to Forrester’s 2024 research, when customers feel authentically valued: For independent retailers with lean teams and limited marketing […]