Client Account Coordinator
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Client Account Coordinator

About the Company

Technology Therapy® Group is a high-energy, marketing, web and strategic business coaching firm with a fully remote office based in Rhode Island. Our organization supports growing businesses by providing digital marketing, web development and support on multiple channels, with a focus on luxury retail, jewelry brands, and home improvement.

As an endlessly curious team of professionals, we’re agile and adaptable and are constantly learning. We have a passion for teaching and empowering small business owners. Our team’s forward-thinking perspective and openness to new strategies and tools is a calming influence for clients who are hesitant to change. It’s our pleasure to come alongside small businesses and help them reach the next level.

Learn more about TTG’s values

About the Role:

In this position, you would be supporting the marketing department. This includes, but is not limited to:

  • supporting senior account managers to help keep marketing activities organized and on track
  • independently manage 2-4 small accounts with limited marketing retainer activities
  • ensuring deadlines are being met for all accounts assigned
  • following up diligently with team members and clients
  • taking detailed notes
  • light copywriting for social media and email marketing
  • basic website maintenance
  • loading blogs
  • website optimization
  • creating eblasts
  • set up forms, flows, and automations
  • scheduling social media posts
  • research industry trends, digital platforms, and more
  • troubleshoot new and existing technologies, perform tests, and document processes and work instructions
  • contribute to content brainstorms and calendars
  • various administrative duties as needed

This position will provide the candidate with an opportunity to shadow senior team members and learn the skills necessary to grow in a digital marketing career. This role is a great opportunity for a dynamic person who enjoys having variety in their workday, thrives in a fast-paced environment, wants to be challenged, and wants to learn continuously.

Qualities you’ll need to be awesome at this position:
  • Detailed, organized, and accurate:
    You’re a meticulous, disciplined “task master” who catches even the tiniest detail. You’re someone who is able to stay laser focused and find errors in marketing assets and copy while diplomatically sending edits back to our team.
  • Meticulous notetaking and proofreading skills:
    in this position, the coordinator will be responsible for taking detailed notes (live during meetings) with action items, as well as proofreading important documents that require accuracy.
  • Listening skills:
    the person in this position will spend a lot of time listening to instructions and recordings and will need to listen for important details and deadlines regarding client accounts and internal operations. It is imperative that you pay full attention and catch all the details.
  • Resourceful, takes initiative, and has ability to anticipate needs:
    a great coordinator is someone who can problem-solve in creative ways and suggests solutions proactively before being asked.
  • Team player with exceptional internal customer service skills:
    your co-workers are your internal customers. A successful coordinator maintains positive relationships with the team and collaborates with them to accomplish the company’s goals.
  • Verbal and written communication skills:
    the coordinator will be communicating with clients, internal team members, and freelancers and will need to be able to effectively communicate via emails, instant messaging, phone, and web conference.
  • Time management skills and ability to meet deadlines:
    it is very important that the coordinator has a reliable process for managing time and meeting deadlines. Clients have strict schedules and high expectations for their marketing results, so helping the team keep things on track and meeting deadlines is essential.
  • Ability to pivot, adapt, and shift priorities quickly:
    the digital marketing industry is constantly evolving and technologies and social platforms change in the blink of an eye. To be successful in this position, the coordinator must be comfortable with frequent changes that are necessary to keep up with the industry and meet clients’ needs.
  • Tech savvy and comfortable adapting to new technologies:
    technologies and platforms in the digital marketing industry change rapidly. To be successful in this position, the candidate must be eager to learn new technologies, adept at troubleshooting and testing, and comfortable searching help articles autonomously for answers.
  • Resilience:
    In the fast-paced world of tech, things change rapidly, and stress can mount, whether from clients or colleagues. Occasional frustrations are par for the course. If you can navigate these moments without taking them to heart, you’ll do well.
Job Requirements
  • Bachelor’s degree in Business Marketing, Business Management, or Communications preferred, but will consider applicants with a combination of education and relevant work experience.
  • 3 years of experience as a marketing assistant, administrative assistant, marketing specialist, or related role.
  • Minimum 3 years’ experience working with social media platforms for business.
  • Experience in the basics of marketing and/or website management preferred.
  • Experience using email marketing platforms preferred.
  • Basic understanding of SEO practices preferred.
  • Technology tools: Office 365, Slack, Zoom (or similar web conferencing platform), and strong grasp on the digital world. Experience with Teamwork and Trello preferred, but willing to train the right person.
  • As this is a remote position, you will need to have a fast, reliable internet connection.
  • As TTG provides a company-owned computer after 90 days of employment, you will need to have a reliable computer for your first 90 days of employment.
  • Previous experience working in a remote office preferred.
  • Must be based in the U.S. in Eastern or Central time zone.
We offer:
  • Full Medical & Dental
  • 401(k) Plan with Employer Contribution
  • 7 Paid Holidays
  • PTO
  • Fully remote office
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