Marketing Client & Project Coordinator
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Marketing Client & Project Coordinator

About the Company

Technology Therapy® Group is a high-energy, marketing, web and strategic business coaching firm with a fully remote office based in Rhode Island. Our organization supports growing businesses by providing digital marketing, web development and support on multiple channels, with a focus on luxury retail, jewelry brands, and home improvement.

As an endlessly curious team of professionals, we’re agile and adaptable and are constantly learning. We have a passion for teaching and empowering small business owners. Our team’s forward-thinking perspective and openness to new strategies and tools is a calming influence for clients who are hesitant to change. It’s our pleasure to come alongside small businesses and help them reach the next level.

Learn more about TTG’s values

About the Role:
Can you “herd cats”?

This position includes a mix of ongoing marketing projects and client communication. This position is all about managing client expectations and the ongoing work that we do.

The goal of this position is to support and facilitate the relationship between client, process flow and project implementation. Our goal is to ensure that everyone is working in harmony, client expectations are set, our team is meeting the client’s marketing objectives, and team members’ skills and time are used efficiently.

We want to be clear this position does not include content or design creation. If you’re looking to be a content creator or designer, this is not a position you will enjoy. However, creative thinking is a plus for setting the tone for campaigns and giving direction to copywriters and designers. If you’re looking for a path to marketing strategy, this is a great position to start in.

The successful candidate will be able to perform the following job functions:

  • Onboard new clients and set expectations.
  • Liaison between the client and the team. This includes daily communication with clients; persistent follow-up with clients and the team on deliverables; assigning & reviewing tasks completed by team members.
  • Keep track of retainer hours and billings, regularly update client re: retainer hours. Provide time quotes for activities outside of retainer.
  • Responsible to ensure that all deadlines are met and projects stay within budget.
  • Create content calendars.
  • Review copy and edit for creative and grammar.
  • Email marketing and social media management.
  • Oversee and implement all digital advertising for clients you manage.
  • Schedule meetings, prep agendas, take extremely detailed notes during meetings, send action items to clients.
  • Review accounts to ensure goals are being achieved.
  • Compile and analyze monthly marketing reports.
  • Ensure that information for clients is maintained properly in our systems.
  • Research new trends, best practices, services, & strategies to identify new opportunities for marketing clients.
  • Create process and documentation for digital advertising. This will include thresholds and changes.
Qualities you’ll need to be awesome at this position:
  • Clear Communicator: You’ll need to be able to take excellent typed notes during meetings with team members and clients. Quickly organize and delegate tasks with details for all parties to follow.
  • Be a Planner: Some projects need a few days and a few team members to work together, and some projects and events can take weeks. Marketing PMs need to be able to plan out assets 6-8 weeks in advance and accommodate for last minute client tweaks or changes. You are the person who outshines others in terms of organizational skills.
  • All About the Details: You’re a meticulous, disciplined “task master” who catches even the tiniest detail. You’re someone who is able to stay laser focused and find errors in marketing assets and copy while diplomatically sending edits back to our team.
  • Love to Problem Solve: Projects can often be like a puzzle. You’ll need to be able to quickly solve problems that may arise due to clients or external partners or just what life throws at us.
  • Editor / Reviewer – Checker: This position includes reviewing assets received from clients and other team members. Your job will be to understand your client’s brand personality and proofread, check items and identify what’s correct and what needs work. Strong attention to detail and an understanding of brand voice and standards.
  • Team Player: Things move quick and sometimes people get stressed; clients and co- workers. Moments of frustrations will arise; it’s just a fact of life. If you’re someone who understands this, and you don’t take things personally you’ll do well. Just shake it off and move on.
  • Strategic Thinker: Critical thinking and data analysis allow the person in this role to meet our clients’ goals with digital advertising, email marketing, SEO, and more.
  • High Levels of Openness and Empathy: Marketing is constantly changing and clients and coworkers have a lot on their plates. You’re the type of person who has empathy for others and is not afraid of change, but helps clients through their hesitation to the constant changes in marketing.
  • You Genuinely Care: You care about your clients and want the best outcomes for their business and understand the basics of customer service (and that it naturally comes with a variety of personalities). You care about your coworkers and do what you can to make their lives easier.
Job Requirements
  • Bachelor’s Degree in one of the following:
    • Business Marketing
    • Business Management
    • Communications
    • English
  • 5 years of experience in a marketing position; a position which included data analysis is preferred.
  • Understanding of digital multi-channel approach.
  • Retail marketing experience preferred.
  • Candidates with hands-on experience planning, setting up, and managing Google Ads and Meta Ads will be prioritized; minimum of 2 years of ad experience preferred. Candidates who do not have ad experience will be required to obtain Google Ads certification within the first 6 months of employment.
  • Minimum of 2 years using Google Analytics.
  • Minimum of 2 years managing email marketing, including A/B testing, automation/flows, and contact management.
  • Minimum of 2 years managing social media platforms.
  • Knowledge of SEO best practices preferred, but willing to train the right person.
  • The ideal candidate is someone who stays on top of trends taking place in digital marketing.
  • If you are an executive assistant looking to transition into marketing, this is a great place to start.
  • Technology Tools: Office 365, Slack and strong grasp on the digital world.
  • As this is a fully remote position, the candidate must have a fully functioning computer and fast, reliable internet. Previous experience working in a remote office preferred.
  • Must be based in the U.S., Eastern time zone preferred.
We offer:
  • Full Medical and Dental
  • 401(k) Plan with Employer Contribution
  • 7 Paid Holidays
  • PTO
  • Fully Remote Office

If you are interested in working with a team of creative individuals in an innovative environment, please submit the following to jobs@technologytherapy.com:

  • Resume
  • Portfolio (if applicable)
  • Your availability
  • Subject line that reads: “Application: Marketing Client
    & Project Coordinator”

Applications failing to meet these requests will be ignored.

If your resume and experience meet our required skill set, we will contact you and schedule a virtual interview.

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