3 Ways to Reward Customer Loyalty & Build Relationships This Holiday Season
Discover three ways to express appreciation to loyal customers during the holiday season.
How Important Are Return Policies to Your Customers?
Your business’s return policy is more important to customers than you might think.
Digital Reputation Management: How to Address Negativity Online
Updated August 2021. For many businesses, the holiday season brings stretch to staff and companies. This is something consumers are not always mindful of—and we can’t blame them for that. We’re doing business in an era of immediate gratification, after all; where technology caters to customers who want what they want… and they wanted it […]
Who Answers When a Customer Texts Your Store?
The holiday shopping season is here, and you need to be prepared for customers to reach out to your business in a number of ways. In 2017, 60% of customers reported reaching out for customer service at least once during a one month period – and a significant percentage accessed customer service repeatedly. [Tweet “More […]
