Are You Ready for Reddit?

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Reddit calls itself the front page of the internet. A vast and free-wheeling discussion forum, Reddit is the third most visited website in the world. It has 542 million monthly users – far more than Twitter, which only boasts 336 million monthly visitors. And now, armed with data that shows Reddit users are ‘heavy online… Continue Reading »

Who Answers When a Customer Texts Your Store?

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The holiday shopping season is here, and you need to be prepared for customers to reach out to your business in a number of ways. In 2017, 60% of customers reported reaching out for customer service at least once during a one month period – and a significant percentage accessed customer service repeatedly. More than… Continue Reading »

As Black Friday Approaches – 4 Ways to Boost Cyber Week Sales

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Retailer experts are predicting an increase in holiday season sales, with double digit growth in e-commerce expected. The busiest part of the fourth quarter is Cyber Week, which includes Black Friday, Small Business Saturday, and Cyber Monday. Here are 4 ways to help you capture your share of these sales: Black Friday searches have increased 80%… Continue Reading »

Are You Insecure?

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Almost every day, your customers are exposed to news stories about data breaches. Large organizations have had massive security breaches, leaving thousands of people vulnerable to identity theft, fraud, and more. So you can understand why, when a customer looks at your e-commerce site, one of the questions they ask themselves is “Is this safe?”… Continue Reading »