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What Is Branding and Why Does It Matter?

What Is Branding and Why Does It Matter?

Key Takeaways:

A brand is a promise to your customers.

A brand includes your mission, values, and target audience.

A brand is about communicating your business’s values.

What drives you will drive the success of your business.

Brands are so much more than a logo. They have a lot to do with your business’s mission and core values, as well as the experience you consistently give your customers. Join us as we define what branding is and share some exercises to make your business’s branding even stronger.

What Is a Brand?

A brand is a promise. You’re promising your customer that your personality, quality, uniqueness, and approach will stay true to who you are — and that they can expect this consistent experience each time they interact with your company and products.

A brand promise goes back to the core of your business. For instance, when you order a piece of clothing from a particular company, you expect that they’re always using that same quality of materials every time. And when they don’t do that, they let you down and you probably start looking for other brands.

Another example is when you go to Starbucks. You’re promised that your coffee will always be at the right temperature and taste the same — and that the experience in-store will be the same, from the customized order options to the music.

A brand is a promise. You’re promising your customer that your personality, quality, uniqueness, and approach will stay consistent to who you are.

A brand includes your mission, values, and target audience. It encompasses the questions “who is our customer?” and “who are we serving?”. Branding can give a customer an idea of whether a business or service is the right fit for them.

Keep in mind that you can’t be all things to all people. (That’s why there are different brands!)

Why Does a Brand Matter and How Do You Start Building One?

A brand is about communicating value (or values). It helps you connect with your target customers and gives them peace of mind. With every interaction you have with a customer or product/service you provide for them, you personify the experience or promise to your customers.

At the end of the day, your brand is an expression of who your business is and why you are different.

Whether you’re starting a brand or strengthening one, here are some important questions to consider as you evaluate your business’s goals, values, and defining characteristics.

  • Who are you?
  • What drives you?
  • What do you stand for?

How you answer these questions will become your brand promise. We recommend going through these questions with a business mentor so you can have a sounding board as you define your brand.

Some Branding Exercises 

Here are just a few exercises to clarify your brand and communicate your values clearly.

Exercise 1 – What do I stand for and why?

Write out your values. Next, write down answers to the following questions:

  • What matters to you as a business owner?
  • What drives you?
  • Why does it matter?
  • Are these values unique to your business or industry?

Exercise 2 – Buyer Personas

Take the time to create buyer personas (and be as specific as possible!). Consider using stock photos that represent the target customers you want to reach. Give each of them a name and details about their background. Consider their distinct demographics. Think about their unique challenges, goals, and communication preferences.

When making buyer personas, keep in mind generational differences. For instance, Gen X will have different values and communication styles than Gen Z.

Exercise 3 – The Game of Opposites

Go through a list of opposite phrases and say them out loud to home in on your business’s feel, core values, and the type of customer you’re targeting. Don’t overthink it — go with your gut! It’s possible that your brand is a mix of seemingly contradicting qualities (e.g. playful and professional).

Is your brand…

  • classic or modern?
  • playful or sophisticated?
  • economical or luxurious?
  • abstract or literal?
  • formal or casual?

Exercise 4 – Creating Your Brand Board

Create a mood board for your brand. Gather pictures from your website and social media. Add in the following elements:

  • words
  • style
  • colors
  • ideas
  • inspiration

Does the finished board give you the feeling and cohesion that you want? Use this visual to stay inspired, especially if you’re growing your brand and business.

How a Brand Comes to Life

Your brand comes to life when you…

  • Choose colors that personify your brand voice
  • Select fonts that represent your values
  • Identify icons that show your personality
  • Package your products with passion

Fulfill your promise to yourself and your customer on every channel through every experience. (And stay true to your mission and values!)

Building a Brand Takes Time

Remember that it takes time to build a business. (Patience is a must!)

And keep in mind that brands evolve. Logos, branding messages, and target groups change over time. Your internal team will evolve too.

Branding and Beyond

Need some coaching to establish your brand or make it even better? Consider booking a mentoring session with Technology Therapy ® Group — and check out the following on-demand courses!

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Creative Director/Senior Designer

Tom DiGrazia

With over a decade and a half of professional design experience, Tom brings his knowledge of design principles and focus on user experience to every aspect of his contribution to TTG. Paying special attention to each client’s brand, personalized needs and individual interests, he strives to create compelling concepts utilizing intuitive and highly-refined design solutions. In addition to traditional and digital design work and oversight at TTG, Tom also boasts a wide portfolio of web development projects with the company, allowing him to stretch his CSS and HTML skills across multiple platforms and disciplines. He feels that being a designer in the digital landscape of websites, eCommerce solutions, email marketing platforms and social media, it is important to understand the code that goes into these areas as it assists his ability to tailor designs specifically targeted to achieve the best end result and further builds understanding and communication with backend development teams.

In his off hours, Tom is an avid pop culture enthusiast, staying up to date on the latest shows, films, comics and games. He can also typically be found taking part in a whole host of artistic activities that help him further stretch his creative legs. Regardless of the activity, Tom is always accompanied by his dog, Eli, and his cat, Tib.

Design, Photography, Illustration, Digital Imagery Manipulation, Wesbite Development

Photoshop, Illustrator, InDesign, Lightroom, HTML/CSS, Wordpress


Courtney Dumont

As Senior Marketing Strategist & Analyst at Technology Therapy Group, Courtney is energized by the ability to flex both her left and right brain daily. Courtney discovered her passion for Marketing at Bryant University, where she spearheaded research on students’ perceptions of Social Media Marketing for her Honors Capstone Project. After graduating Bryant in 2012, she joined the Technology Therapy team, where she’s honed her skills in social media, search and social advertising, email marketing, SEO, and more.

Since joining the team, Courtney has created digital marketing strategies and managed campaigns for clients across the country, ranging from plastic surgery centers, to jewelry stores, to construction companies. With a cohesive, cross-channel approach and a focus on data-driven decision making, she has increased their leads by up to 217%. But Courtney doesn’t leave her zeal for social media at the office; she also runs a local foodie Instagram account with her husband to document their meals across Rhode Island and beyond. Check them out: @hoppilyfed.

Marketing Strategy, Data Analysis, Google Ads, Facebook Ads, Social Media

Google Analytics, Google Ads, Facebook Ads, Facebook Creator Studio, Instagram, Klaviyo, Mailchimp, Emma Mail, Google Data Studio, WordPress, YouTube, LinkedIn, Facebook, Microsoft Office